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RETURNS POLICY

Returns Procedure

If you purchase goods online with us and wish to return them you have 14 days from when you purchase them to do so to get a full refund. It is €4.10 to return the goods by post.

Online goods can be returned to any of our stores. The refund will be issued online not in store.
To see our list of stores, click here: https://www.shoesuite.ie/storelocator

In order to return your purchase by An Post please follow the steps bellow (you will need a printer). Please note this service is only available in the Republic of Ireland.

http://returnmyshopping.ie/

Step 1: Click the following link www.returnmyshopping.ie. You will need a printer to use this service.

Step 2: Choose the Shoe Suite from the first drop down list and click on it. Select your reason for returning the item on the second drop down list and continue.

Step 3: Select I will drop off at a Post Office or please collect from my address if live in Dublin. Type in your order reference number into the next box. You the reference number from the confirmation email we sent out. Fill in your details and continue.

Step 4: Tick the box to accept the An Posts terms & conditions and then pay. The total cost will be €4.10 for returning the goods. You will the be issued a label so please attach it to the item you are returning.

 

*THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, FURTHER DETAILS OF WHICH ARE AVAILABLE FROM THE CITIZENS ADVICE BUREAU.