We hope you enjoy your new Shoe Suite purchase.
However, if you’re unhappy for any reason, here’s what to do.
CHANGED YOUR MIND?
If your new shoes are not a suitable fit, or you’ve simply changed your mind, you have up to 14 days to return them to us. For a full refund, products must be returned within 14 working days.
Please return your item to us, with proof of purchase, and we’ll be happy to offer a full refund or exchange.
All we ask is that you send them back in unused condition. Returned products must be undamaged and intact - including any labels and protective materials - and be accompanied with all original packaging.
There are 3 ways for you to return your shoes to us:
Pack up the shoes carefully in their original box and a secure outer wrapper where possible.
Please send them back clearly addressed to:
The Shoe Suite
16/17 Maylor Street
Please ensure that your name and address are clearly visible on the return so that we know who has returned the items and please specify whether you require a refund or an exchange.
RETURNS VIA GLS.
If you have any queries regarding something returned via GLS
Please note GLS and Shoe Suite & O’ Dwyers Footwear cannot take responsibility for something improperly packaged that gets lost or damaged in transit, so please take care when choosing how to send your item.
Return to store
Call in to your nearest Shoe Suite & O’ Dwyers Footwear store with your items and proof of purchase.
Sometimes even Santa gets things a little bit wrong – that’s why we’ve extended our returns policy for Christmas gifts.
If your order is a Christmas gift purchased in the weeks leading up to Christmas, you have until 2 weeks after Christmas to return it to us for a full refund.
Please note that all other elements of our returns policy, set out above, apply to the return of Christmas gifts.
If you need more information, or have any queries or comments, please don’t hesitate to contact us.
We reserve the right to refuse you a refund/exchange if you do not fully comply with the requirements in this returns policy.
You are responsible for the cost of returning all products to us and the products remain your responsibility (and for the avoidance of doubt, risk shall not pass in the products) until they are signed for as being received by us.
International customers should also note that they are responsible for all charges, levies, taxes and import/export duties in connection with the return of the product(s) and that duties and sales tax are not refunded for shipments outside of the E.U. We recommend that you obtain proof of delivery for your return.
Where multiple products have been purchased as part of an offer (for example, 3 for the price of 2) all products within that offer will need to be returned to us.
Any products that have been returned to us but are received outside of the 14 day time limit stipulated above will be processed at our absolute and sole discretion and therefore we would suggest contacting us prior to returning products in these circumstances.
We will not accept the return of the following products which are excluded from this returns policy:
*shoe care products;
*products that, for reasons of hygiene, we are unable to accept the return of (which shall be determined in our absolute and sole discretion);
*products that have been worn or damaged; or &midd ot; products that are made to your specification/order, personalised, a special commission and/or altered in any way.
If you have requested a refund, it will be applied to the original card used to place your order and will be processed as soon as possible.
If you require an exchange please give us full details of the product(s) which you would like in exchange for those which you are returning. Please include the product name, size, colour and barcode (if possible).
If you believe your purchased item is faulty, please contact us on 021494978 before returning your order to us.
Please note, this returns policy does not affect your statutory rights or any other rights contained in our terms and conditions of supply.