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- Delivery and returns
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Delivery information
Delivery is €5 in the Republic of Ireland on all orders.
Due to EU Customs rules governing non-EU goods, VAT and customs charges now apply when you buy goods outside of the EU. Any delivery charges will be calculated at the checkout stage.
FAQ
Returns
*This policy does not affect your statutory rights relating to faulty or mis described goods or your right to cancel orders under the consumer protection (Distance Selling) regulations, further details of which are available from the citizens advice bureau.
Returns Procedure
If you purchase goods online with us and wish to return them you have 30 days from when you purchase them to do so to get a full refund.
It is €4.95 to return the goods by post through the below procedure, or €6 to book a collection from your home, following the below procedure.
Online goods can be returned to any of our stores. Exchanges can be done in store, however a refund will be issued online not in store. To see our list of stores, click here: https://shoesuite.ie/pages/our-stores
In order to return your purchase by An Post please follow the steps below (you will need a printer). Please note this service is only available in the Republic of Ireland.
Step 1: Go to https://www.anpost.com/Post-Parcels/Click-and-Post/Returns. You will need a printer to use this service.
Step 2: Choose ‘Shoe Suite’ from the first drop down list and click on it. Select your reason for returning the item on the second drop down list. Enter the retailer order reference number, this is your order number and continue.
Step 3: Select your return method, there are two options. You can drop it off to a post office for €4.95 or arrange a collection from your address for €6. Fill in your details and continue.
Step 4: Tick the box to accept the An Post terms & conditions and then pay accordingly. The total cost will be €4.95/€6 for returning the goods. You will be issued a label so please attach it to the item you are returning. If booking a collection, this will not require a label as the PostMan/Woman will provide that.
Please note, if you are returning multiple items separately, each parcel will need a label.
Please email sales@shoesuite.ie the date you have posted the product back for return.
*THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, FURTHER DETAILS OF WHICH ARE AVAILABLE FROM THE CITIZENS ADVICE BUREAU.
Delivery information
Delivery is €5 in the Republic of Ireland on all orders.
Due to EU Customs rules governing non-EU goods, VAT and customs charges now apply when you buy goods outside of the EU. Any delivery charges will be calculated at the checkout stage.
FAQ
Returns
*This policy does not affect your statutory rights relating to faulty or mis described goods or your right to cancel orders under the consumer protection (Distance Selling) regulations, further details of which are available from the citizens advice bureau.
Returns Procedure
If you purchase goods online with us and wish to return them you have 30 days from when you purchase them to do so to get a full refund.
It is €4.95 to return the goods by post through the below procedure, or €6 to book a collection from your home, following the below procedure.
Online goods can be returned to any of our stores. Exchanges can be done in store, however a refund will be issued online not in store. To see our list of stores, click here: https://shoesuite.ie/pages/our-stores
In order to return your purchase by An Post please follow the steps below (you will need a printer). Please note this service is only available in the Republic of Ireland.
Step 1: Go to https://www.anpost.com/Post-Parcels/Click-and-Post/Returns. You will need a printer to use this service.
Step 2: Choose ‘Shoe Suite’ from the first drop down list and click on it. Select your reason for returning the item on the second drop down list. Enter the retailer order reference number, this is your order number and continue.
Step 3: Select your return method, there are two options. You can drop it off to a post office for €4.95 or arrange a collection from your address for €6. Fill in your details and continue.
Step 4: Tick the box to accept the An Post terms & conditions and then pay accordingly. The total cost will be €4.95/€6 for returning the goods. You will be issued a label so please attach it to the item you are returning. If booking a collection, this will not require a label as the PostMan/Woman will provide that.
Please note, if you are returning multiple items separately, each parcel will need a label.
Please email sales@shoesuite.ie the date you have posted the product back for return.
*THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, FURTHER DETAILS OF WHICH ARE AVAILABLE FROM THE CITIZENS ADVICE BUREAU.