*This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection (Distance Selling) regulations, further details of which are available from the citizens advice bureau.
If you purchase goods online with us and wish to return them you have 14 days from when you purchase them to do so to get a full refund. It is €4.10 to return the goods by post.
Online goods can be returned to any of our stores. The refund will be issued online not in store. To see our list of stores, click here: https://shoesuite.ie/pages/our-stores
In order to return your purchase by An Post please follow the steps below (you will need a printer). Please note this service is only available in the Republic of Ireland.
Step 1: Go to www.returnmyshopping.ie. You will need a printer to use this service.
Step 2: Choose ‘Shoe Suite Irl Ltd’ from the first drop down list and click on it. Select your reason for returning the item on the second drop down list and continue.
Step 3: Select if you are returning the items to the post office or if you wish to have them collected from your home (this service is only available in Dublin). Use the reference number from the confirmation email you received. Fill in your details and continue.
Step 4: Tick the box to accept the An Posts terms & conditions and then pay. The total cost will be €4.10 for returning the goods. You will be issued a label so please attach it to the item you are returning.
Please email firstname.lastname@example.org the date you have posted the product back for return.
*THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, FURTHER DETAILS OF WHICH ARE AVAILABLE FROM THE CITIZENS ADVICE BUREAU.
Frequently Asked Questions
Is there a delivery charge?
Delivery is free in the Republic of Ireland on orders over €60. Delivery is €3.70 in the Republic of Ireland on orders under €60. Delivery is free outside the ROI on orders over €350. Any delivery charges will be calculated at the checkout stage.
What's happens when I place my order?
You will receive your order within 2 working days for orders in ROI. A tracking number will be sent in the confirmation email.
I would like a different size, can I exchange my purchase easily?
Yes, we can exchange the product you purchased for a different size or a different product entirely. GLS provide this service for €10. If you would like to exchange a product please email us at email@example.com
Why have I not received my confirmation email?
Please check your junk email.
How do I return the shoes and how much will it cost?
If you purchase goods online with us and wish to return them you have 14 days from when you purchase them to do so to get a full refund. It is €4.10 to return the goods by post. Online goods can be returned to any of our stores. The refund will be issued online not in store.