Refund policy
*This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection (Distance Selling) regulations, further details of which are available from the citizens advice bureau.
Returns Procedure
If you purchase goods online with us and wish to return them you have 30 days from when you purchase them to do so to get a full refund. It is €4.95 to return the goods by post.
Online goods can be returned to any of our stores. The refund will be issued online not in store. To see our list of stores, click here: https://shoesuite.ie/pages/our-stores
In order to return your purchase by An Post please follow the steps below (you will need a printer). Please note this service is only available in the Republic of Ireland.
Step 1: Go to www.anpost.com You will need a printer to use this service.
Step 2: Choose ‘Shoe Suite ’ from the first drop down list and click on it. Select your reason for returning the item on the second drop down list and continue.
Step 3: Select if you are returning the items to the post office or if you wish to have them collected from your home (home collection is €6). Use the reference number from the confirmation email you received. Fill in your details and continue.
Step 4: Tick the box to accept the An Posts terms & conditions and then pay. The total cost will be €4.95 for returning the goods. You will be issued a label so please attach it to the item you are returning.
Please email sales@shoesuite.ie the date you have posted the product back for return.
Outside Republic of Ireland, please return to the below address. Postage costs are customer's responsibility.
Shoelink Irl Ltd, 65 Main Street, Midleton, Co. Cork, P25AY80, Ireland.
*THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, FURTHER DETAILS OF WHICH ARE AVAILABLE FROM THE CITIZENS ADVICE BUREAU.